Cycle & Carriage unveils a factory-standard Mercedes-Benz aftersales ecosystem in Singapore, with three service centres, 160 factory-trained technicians, and capacity to support more than 75,000 vehicles a year.
Cycle & Carriage unveils a factory-standard Mercedes-Benz aftersales ecosystem in Singapore, with three service centres, 160 factory-trained technicians, and capacity to support more than 75,000 vehicles a year.
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Overview
Cycle & Carriage’s Mercedes‑Benz aftersales operation in Singapore is presented as a total‑care ecosystem rather than just a single service department. At a media briefing on 20 August 2025, the group showcased a network designed to blend factory precision with local servicing excellence, supporting more than 75,000 vehicles a year across three major service centres staffed by 160 factory‑trained technicians. Executives emphasised that the journey to premium ownership runs through every touchpoint — from routine maintenance to advanced diagnostics and full‑body restoration — so Singaporean owners receive the same standard of care as Mercedes‑Benz hubs in Stuttgart, Shanghai, or Tokyo. As Thomas Tok, newly appointed Chief Operating Officer of Mercedes‑Benz Operations at Cycle & Carriage Singapore, told attendees, the aim is to strengthen capabilities across the island: “From the Mercedes‑Benz Centre to our Pandan Loop and Eunos facilities, we are investing in people, deepening technical expertise, and ensuring every touchpoint remains seamless, premium, and world‑class.” The day’s demonstrations highlighted how the service clinics, paired with global resources, are designed to pre‑empt issues before they affect performance, a core element of the group’s customer‑first philosophy.
Aftersales Architecture and Capabilities
Insights from the media day also illuminated the breadth of Cycle & Carriage’s aftersales architecture. The flagship Mercedes‑Benz Centre showcased a Service Clinic that prioritises preventive diagnostics, system checks, and software updates, showing how live data can guide maintenance decisions long before a fault emerges. The “Flying Doctors” programme — Mercedes‑Benz specialists dispatched globally for complex cases — was demonstrated working alongside Singaporean technicians, reinforcing a model in which local expertise is augmented by global knowledge transfer. At Pandan Loop, the scale of operations was highlighted by dedicated divisions for Mercedes‑AMG and Mercedes‑Maybach, and a Body and Paint Centre of Competence that reflects Singapore’s capability for high‑quality restorations and refinishing. Specifically, Singapore’s Pandan Loop Body Care & Paint Centre is the island’s sole Mercedes‑Benz facility certified at the highest level for restoration and refinishing, indicating adherence to stringent manufacturer standards. A standout capability, the Daisy Wheel automated paint system, demonstrated 0.1‑gram precision in formulations to achieve factory‑finish results, while the Xentry diagnostic platform communicates directly with a vehicle’s control units to run guided tests and install software updates. Gary Chan, General Manager of Mercedes‑Benz Aftersales at Cycle & Carriage Singapore, summed up the experience: “Through rigorous diagnostics and access to Mercedes‑Benz’s global technical network, we ensure every system runs at its best. What you see here is our people and our tools working together exactly as the manufacturer intended.”
Certifications and Used‑Vehicle Strategy
The Singapore network’s robustness is further reinforced by formal certifications and compatibility with a broader commercial and used‑vehicle strategy. Mercedes‑Benz’s Centre of Competence Certification recognises Cycle & Carriage’s Pandan Loop Body Care & Paint Centre as the island’s sole Mercedes‑Benz facility at this level, signalling that the group’s Singapore operations conform to MB standards across body repair, paint, and related processes. In parallel, the market’s used‑vehicle narrative is being expanded through the Mercedes‑Benz Certified programme, launched in partnership with Cycle & Carriage to offer vehicles with guaranteed provenance, mileage verification, and warranty protections — an arrangement designed to give buyers greater confidence in the pre‑owned segment. Together, these strands — certification, a formal used‑vehicle programme, and a nationwide aftersales network — are positioned to support both fleet operators and individual owners with predictable uptime, transparent service histories, and access to genuine parts.
Diagnostics and Service Model
The technical spine of Cycle & Carriage’s offer rests on two diagnostic pillars. Mercedes‑Benz’s XENTRY Diagnosis System sits at the core of workshop workflows, delivering rapid fault diagnosis, guided troubleshooting, and the ability to program software across current model ranges. The system’s hardware options and secure authentication underpin a streamlined repair process that ties directly into the MB global network. Complementing XENTRY is Cycle & Carriage’s DS Diagnostic System, the company’s own diagnostic layer, which underpins comprehensive health checks and remote software updates with documentation to MB standards. Taken together, these tools support a holistic ownership experience — one that marries precise engineering with human expertise, ensuring uptime for fleets and reassurance for individual owners alike. The Singapore operation also benefits from a coordinated service model across its three MB Service Centres (Mercedes‑Benz Centre at Alexandra Road, Pandan Loop, and Eunos), with hours and contact channels aligned to customer needs, as reflected in the group’s quarterly updates and operational communications. The integration of diagnostics, repairs, and proactive maintenance epitomises Cycle & Carriage’s ambition to deliver not only fixes but long‑term value across the ownership journey.
Conclusion
In sum, Cycle & Carriage’s Singapore arm is presenting a mature, technologically enabled aftersales ecosystem underpinned by global tools, certification‑driven quality, and a people‑first approach. The combination of high‑precision manufacturing standards, a robust training pipeline, and expansive service‑capability infrastructure positions Mercedes‑Benz ownership in Singapore as closely aligned with the brand’s premium benchmarks worldwide. With ongoing investments in smart diagnostics, certified refinishing, and a growing used‑vehicle proposition, Cycle & Carriage is emphasising uptime, transparency, and trust as the core levers of its aftersales narrative.
Source: Noah Wire Services