ZF Aftermarket has launched ZF [pro]Service, a comprehensive platform uniting repair, training, and retrofit solutions for commercial vehicle workshops, aiming to boost efficiency and unlock new revenue streams in a rapidly evolving industry.
ZF Aftermarket has introduced ZF [pro]Service, a comprehensive workshop platform specifically tailored for commercial vehicle service providers. This new offering brings together what was previously known as the ZF Service Point and WABCO Service Partner programs into a single, streamlined solution. The goal? To help workshops deliver full-spectrum maintenance and repair services across ZF’s broad range of commercial vehicle products. It’s designed to support workshops in servicing trucks, buses, and trailers, with particular emphasis on WABCO brake systems and ZF driveline technologies. Plus, components like steering, suspension, shock absorbers, clutches, and brake pads are all included under ZF’s premium brands such as Lemförder, Sachs, and TRW.
The ZF [pro]Service idea tackles key workshop needs by providing easy access to the latest repair guides, maintenance info, vehicle diagnostics, and targeted training modules. These resources are meant to give workshop staff the confidence and know-how to handle even the most advanced vehicle systems. Damon Baffico, who is the Head of Sales for ZF CV AM and OE Trailer Oceania, explained that this program “empowers workshops to prepare for the future,” as it offers a single source for ZF’s entire product range, diagnostics, training, and technical support. The main aim here is to maximize vehicle uptime. The training, which is available both in person and online, is customized for workshop employees, managers, and owners alike, with the broader goal of developing top-tier service centers that are equipped with specialized knowledge and competitive edges—especially in the fleet sector.
On the support front, ZF [pro]Service really shines. Workshops gain direct access to ZF Aftermarket experts, along with extensive technical and repair data, plus service info from vehicle manufacturers. Importantly, authorized workshops can perform warranty repairs on ZF parts. They can also carry out retrofit projects, like adding connectivity upgrades for trailers or installing advanced safety features such as cornering assistance. Many of these retrofit options can be fitted on existing fleets, which creates new revenue streams and growth prospects for workshops.
Looking globally, the ZF [pro]Service network now boasts over 3,300 partners and continues to expand quickly. This growth reflects the industry’s increasing demand for integrated service solutions and high-level technical expertise in commercial vehicle maintenance. In Australia alone, more than 30 workshops are already enrolled, with interest climbing among others eager to join the network. This regional expansion highlights ZF’s strategic focus on providing local workshops with broad access to its aftermarket portfolio through trusted distribution partners.
But it’s not just about support; ZF [pro]Service also offers additional benefits aimed at improving workshop operations and boosting their market presence. These include warranty coverage, yearly certification and audit programs to uphold service standards, marketing assistance, regional workshop and network promotions targeting fleets and OEMs, and even branding opportunities to increase visibility. Workshop managers can also customize their service offerings, capitalizing on ZF’s premium brands to attract and keep fleet clients.
Launching ZF [pro]Service is part of ZF’s broader effort to promote advanced technical training and digital integration within the aftermarket. For example, the ZF [pro]Academy recently added new modules focused on cutting-edge products like the ZF PowerLine 8-speed automatic transmission. Furthermore, at Automechanika Frankfurt 2024, ZF unveiled ZF [pro]Manager—a digital management tool designed to help workshops streamline customer relations via automated messaging, digital invoicing, and smooth payment processing. These initiatives showcase ZF’s holistic approach, blending product knowledge, technical education, and digital tools to support aftermarket partners in a highly competitive commercial vehicle service environment.
In essence, ZF [pro]Service is a next-generation workshop platform aimed at giving commercial vehicle service providers the tools—technically, diagnostically, and through access to products—they need to perform efficient, high-quality repairs and maintenance. By consolidating its aftermarket offerings and enhancing support with training, diagnostics, warranty services, and retrofit possibilities, ZF Aftermarket is positioning its workshop partners to better meet the evolving needs of fleet operators and vehicle manufacturers. Plus, they’re opening doors to new business opportunities in an industry that’s constantly changing. Pretty interesting, right?
Source: Noah Wire Services