Getz Automotive in Fuquay-Varina, North Carolina, expand their operations from 11 to 19 bays to meet rising demand, embracing modern designs, staff training, and employee well-being whilst maintaining a strong local presence.

Jack Getz, who owns Getz Automotive out in Fuquay-Varina, North Carolina, really embodies a practical mindset that turns the usual view of a busy town into something of a canvas full of opportunities. In a place with roughly 50,000 residents, his focus isn’t just on the passing traffic or the local scenery, but rather on the steady flow of vehicles that move through—each one holding the potential for delivering expert auto care with honesty and a personal touch. Honestly, this perspective has played a big role as Getz Automotive faces the challenges of growing without losing the culture that’s been the backbone of its success.

Deciding to move and expand from an 11-bay setup to a 19-bay facility was mainly spurred by quick growth and an ongoing need for top-quality service. When it became clear they couldn’t renew their lease at the original location, the move turned into a must-have—something that wasn’t just a strategic choice, but a necessity. Between June 2024 and June 2025, the business experienced a significant bump in revenue—about $220,000—and by mid-2025, they were servicing nearly 800 cars each month. This growth is part of a bigger trend, where the demand for vehicles is surpassing the number of reputable repair shops available. Getz Automotive’s goal is to take at least 10 percent of their local market, which seems pretty doable given the current landscape.

Their new shop really shows off a forward-thinking design aimed at efficiency and room to grow. It’s got 17 two-post lifts plus two four-post lifts, laid out to make parts flow smoothly and techs to work efficiently. The idea is to cut down turnaround times while keeping repairs done to a high standard. What's more, the shop is ready for future trends—like electric vehicles—aligning with the broader industry shift toward electric mobility.

Keeping the company’s culture intact while expanding posed its own set of hurdles, no doubt. Getz Automotive has adopted a strict onboarding process, where new technicians go through a week of intensive training before they jump into actual work. This way, new hires really get a good grasp of the shop’s standards—both operational and service-wise. They also focus a lot on cross-training staff, which helps everyone be more versatile. Daily all-staff meetings promote transparency, and having an anonymous suggestion box is a clever way to keep communication open—everyone’s voice matters, right?

The shop also shows they care about their employees’ well-being, which I find pretty telling. Small things, like promptly adding a fan at workstations or restocking snacks and drinks, show they value a comfortable work environment. Plus, their partnership with Marketplace Chaplains, providing on-site spiritual and emotional support to over 85 percent of the team, demonstrates awareness of the mental health pressures common in the auto repair world. It’s pretty interesting, isn’t it? Balancing work and mental health—something increasingly recognized as critical in today’s workplace.

Of course, they’re also active in marketing within the community. Since 2020, they’ve been sending out direct mail through Mail Shark to homeowners in the areas they serve, which helps reinforce their presence locally—rather than relying only on word of mouth. Employees seem pretty happy too; reviews and job ads paint a picture of a workplace that feels more like a family, emphasizing honesty and offering chances for ongoing learning. Competitive pay, benefits like fully paid health insurance, 401(k) matching, and a schedule that avoids weekend shifts all make the shop a pretty attractive place to work.

When you think about the bigger picture, Fuquay-Varina itself has been developing rapidly. Projects like the nearby Gold Leaf Crossing Shopping Center highlight how the town is expanding—leading to increased demand for automotive services, which aligns well with Getz’s plans to grow responsibly.

All in all, Getz Automotive serves as a good example of how a local auto shop can scale up and still keep its internal culture strong and deeply connected to the community. Their approach—well, at least as far as I see it—gives a pretty solid blueprint for other shops trying to expand without losing sight of their core values and employee satisfaction in a constantly changing market.

Source: Noah Wire Services